Shipping policy

Shipping Policy

At HerCares.pk, we deliver across Pakistan with Free Delivery, Cash on Delivery and Open Parcel (Allow to Open).

1. Delivery charges
Delivery is free on all orders. You pay only the product price when the parcel arrives.

2. Order confirmation
After you place an order, our team may contact you by phone or WhatsApp to confirm your name, address and phone number. Please reply promptly so we can dispatch your order without delay. Orders that cannot be confirmed may be delayed or cancelled.

3. Processing time
Orders are processed and handed to our courier within 1 working days of confirmation. (Sundays and public holidays are not counted.)

4. Delivery time
Delivery usually takes [X-X] working days after dispatch. Timings can vary by city and area, and may be longer for remote locations. Delays can also happen because of public holidays, weather, strikes or courier issues beyond our control.

5. Tracking
Once your order is dispatched, we will send you a tracking number by SMS or WhatsApp [confirm which one you will use] so you can follow your parcel.

6. Delivery attempts
The courier will usually attempt delivery [2-3] times. Please keep your phone on and make sure someone is available to receive the parcel. If the courier cannot reach you after the attempts, the parcel will be returned to us.

7. Check your parcel before paying
Open Parcel is allowed. Please open the parcel in front of the rider and check it before you pay. Our Return & Refund Policy explains what happens if you are not satisfied at the door. Once you accept the parcel and pay, the order is final.

8. Incorrect address or phone number
Please make sure your address and phone number are correct and complete. We are not responsible for delays or failed deliveries caused by wrong or incomplete details.

9. Contact us
For any question about your delivery, message us on WhatsApp +92 326 2652225 or email hercares.pk@gmail.com, and share your order number so we can help you quickly.